Are they banned?
They are not banned from owning or using a hoverboard. There has been some confusion. The permanent ban affects any sellers that don’t meet the required safety standards. ESV has just introduced their own certifications which all suppliers have to obtain on top so we are unable to sell in Victoria.
How long does it take to learn how to use?
Everyone is different however it will take up around 5 minutes to stand comfortably on the board and within 30 minutes you will be able to get comfortable moving around in all directions. Weight Transitioning is key and being relaxed. Start by moving forward, stop then move backwards then stop. After that practice turning in both directions. Flat Carpet would be the ideal starting surface until you’re comfortable and then try on other surfaces such as floorboards, tiles and concrete. Clear space is recommended with no sharp corner objects nearby.
How much weight can the hoverboard support
It can support up to 120 kgs
How long does it take to charge?
It will take between 2-3 hours max to fully charge
Can it handle wet weather?
The hoverboard is IP54 rated which means it can handle dust and light splash of water. You should not ride the HoverBoard 2 wheel scooter in unpleasantly wet weather or near puddles.
Payment & Shipping
We accept credit cards and direct bank transfer. We require payment in full before the product is sent to your address and may require an identification check based on our security filters. We ship across Australia from our Sydney location. Shipping is Free & Delivery time is on average between 2-4 working days (Updated 19/12/15).
Can I return my Hoverboard
A hoverboard cannot be returned unless it is not as described. We require photos and a summary of the issue. This can be emailed to email@example.com and we will assess the viability of the claim. We have our 7 days exchange/refund policy. If it’s found that we have not delivered as described a full refund will be issued to the buyer or an exchange. The buyer pays for return shipping. If for some reason a hoverboard has been damaged after purchase, this is not a valid claim for return.
If there is a faulty part you are covered by a 1 year warranty on the main logic board and 6 month warranty on all other parts.
What happens if I get injured or something happens
Our Quality Assurance guarantees that the product is working and safe. We are not liable if you damage or injure yourself on the hoverboard. If an incident occurs as a result of owning a hoverboard, once again we are not liable. We highly recommend that all children under the age of 13 be supervised at all times and guided when learning how to operate the hoverboard. Also wear protective gear such as a helmet, elbow pads and knee pads. Please use with care at all times. Videos that you may of seen are done by experts or they are highly supervised.
Other Questions & Products
We are always updating our range; this means you can expect new products often. Feel free to email us via this contact form and ask any question you may have that we have not covered here.